Bad Debts, Maximize Profits
in Managing Accounts Receivables
19-20 2004 w
Holiday Villa, Subang Jaya
Respected Specialist in Credit and Collection
with extensive & wide-ranging experience
in the Malaysian & American credit control
environments. Regular Contributor to "Business
Credit" Magazine, USA and author of
he upcoming book: "Collect
More Money! Asian & Western Credit Strategies."
World-Class Seminar brought to you by
Strategies To Reduce Credit Risks, Bad Debts,
Protect Your Profits & Expedite Debt Recovery!
Have YOU ever wondered...
and Business Owners
do I strategically manage overdue accounts?
do I ensure our Accounts Receivables jewel
can I raise my department's exposure to
reflect the importance of what we do?
can I help new supervisors excel in their
performance and in my expectations of them?
to motivate and lead my collection teams
to higher results?
to reduce my team's absenteeism rate?
challenges are my new collectors likely
can I help my more experienced collectors
move on to the next level?
are the steps to an effective collection
to diffuse upset customers and still collect
to quickly overcome payment excuses and
to convert more accounts into more Promises
(shared secrets of the Masters?)
seminar will answer these questions
and more. It's chockfull with Creative
and Practical ideas to strategically
manage your company's accounts receivables
and the staff who handle them.
Your Cash Flow Through Proven Credit &
practical seminar emphasizes the most up-to-the-minute,
hands-on credit and collection strategies
to help you accelerate your cash flow to improve
your company's bottomline.
gives you a solid understanding of the principles
of managing credit and implementing a well-structured
credit and collection system that fits the
needs of your company and clients. When you
complete this program, you will be able to
review or reorganize your organization's accounts
receivables strategies to minimize bad debts
and maximize profits.
You Will Benefit
fresh and innovative ideas to lower bad
debt, aging and DSO levels
strategize your accounts receivables campaigns
effective credit and collection policies
early, mid and late stage collection strategies
the risk of accepting high credit risks
your credit collection department and its
people are "on the road" to world
manage your agents and legal firms to increase
and guidelines on handling corporate accounts
addition, you will receive a Program
Manual containing useful examples of
reports, forms, collection scripts,
dunning letters & emails.
Serves as a valuable resource after
Benefit To :
& Collection Managers/Executives
& Accounts Managers/Executives
Analysts & Loans Managers/Executives
Collectors with Supervisory potential
Finance Controllers, CFOs, Accountants
Collection Agencies & Business Owners
staff who support credit and collection
Managers to better understand their credit
& collection counterparts
ATTENDANCE HIGHLY RECOMMENDED!
program aims to impart skills to help companies
strengthen their collection strategies and
minimize the risk of loss. Don't miss it!Send
in a team to participate. (Group discounts
of Participation will
be awarded on completion of the seminar.
OF THE A/R FIELD
extend or not to extend?
Genesis Question: Primary roles of a Credit
Analyst, Bill Collector,
Supervisor & Manager?
of Accounts Receivables and you
Measuring DSO's impact
to put the credit & collections department?
of an "active" credit department
to do before a single Ringgit is extended
and guidelines on writing a credit policy
on setting credit lines
to quickly improve your credit analysis
using the 5 + 1 credit filters
"art" of rejecting accounts
credit and behavioral scoring systems
signs of a "sick" credit department
OR SUPERVISING PEOPLE IN CREDIT & COLLECTIONS
to develop creativity within yourself and
to motivate your people?
a World-Class credit or collection department
and selecting top performers
with peers and superiors to achieve your
goals and theirs
"Matrix-Revolution" method of
motivating yourself and your team
Creating a "Visceral Vision"
to promote serious fun?
to reduce employee turnover and MC's?
to create a career development scheme within
poor performers and coaching them to excellence
IN MANAGING CONSUMER RECEIVABLES
of OVERDUE customers (CRM impacts)
focusing on the right accounts
mid and late-stage strategies
on writing "action oriented" Dunning
Letters and Emails
effective collection treatments
the right reports
easy steps of a collection call
to create effective, professional scripts
to collect more money; while keeping more
to find the "why" in debtors'
to handle excuses, objections & irate
customers (A.U.S + E technique)
to use and avoid in collections
the "Master's Shortcuts": Speed
tips to collect more money
and easy negotiation techniques
to conduct field visits?
the tools in your collection tool box
AGENT AND LEGAL STRATEGIES
to bring out the "Hired Guns"
of your agents and legal partners
selection criteria in choosing agents and
agents and lawyers
agent and legal audits
AND GOVERNMENT COLLECTION STRATEGIES
of the "beast", tips on collecting
and guidelines on collecting from the government
causes of corporate and government delinquency
& PIF'n and the corporate animal
SELF-INFLICTED COLLECTION PAIN
with senior management
"Friendly Fire": Working with
the "Credit Talk"
your people avoid "Distress"
stress tips for the stressful field of collections
TRENDS IN COLLECTIONS PLUS PROFESSIONAL DEVELOPMENT
trends in collections
technologies on the horizon: auto dialers,
credit/behavioral scoring, voice recorders,
ACD's, PABX's, advanced credit bureaus and
the latest software systems
magazines, resources and websites every
A/R professional should know
E G I S T R A T I O N D E T A I
Strategies in Managing Accounts Receivables.
Villa Subang Jaya, Selangor DE.
RM 1,680 per person, inclusive of program manual,
lunches and refreshments.
Take 10% OFF the fee. Register and pay by 20
Attendance Highly Recommended
This is to facilitate successful implementation
of the knowledge acquired from the program.
Group Incentive 10% off for 3 or more from the
can be made by telephone, fax or e-mail. Registration
is confirmed on receipt of the registration
form and payment cleared before the program
date. If unable to do so due to government policy
or company procedure, please advise late payment
refund for written notice received 2 weeks before
program. A 25% cancellations fee will be levied
for late cancellations. No refund for cancellations
received after12 April 2004. Substitutions are
Council: SBL Scheme
contributing to the HRD Fund may claim 100% of
the approved training program fee. Please apply
through your HR Department at least 14 days in
advance of the program to expedite approval from
HRDF. RAYMA will be pleased to assist in this
process upon request.
refund if we do not deliver what we promise. Just
turn in your workbook at the end of the program
come to you
Customised Learning Solutions. Need to develope
entire teams? All our public programs, based on
best practices, can be developed in partnership
with you to meet your organization's specific
2B Jalan SS24/13, Taman Megah,
Selangor Darul Ehsan, Malaysia
Tel: +60 3 7804 4666/777/888
Fax:+60 3 7804 4484
Email : email@example.com